Terms and conditions of hire. The purpose of the website of Autocares Torres Bus, SL is to provide information about the services and news it offers to existing customers as well as to new users.
The domain www.torresbus.com is owned by Torres Bus, SL, with CIF (Tax ID) B45275922 and registered address at C/ Polideportivo, 02 de Villanueva de Bogas – 45410 Toledo. GENERAL TERMS AND CONDITIONS OF TORRESBUS.COM. The use of the services or the purchase of products on TORRESBUS.COM implies acceptance of the following general terms and conditions:
1.- Acceptance and availability of the General Terms and Conditions of Contract. By accepting this contract, you declare: a) That you are of legal age and have the capacity to enter into contracts. b) That you have read and accept these general terms and conditions.
These general terms and conditions (hereinafter, «the General Terms and Conditions») govern the legal relationship arising from the contracting processes carried out between the users-customers (hereinafter, «the Customers») of the AUTOCARES TORRESBUS website located at the URL http://www.torresbus.com, owned by Torres Bus, SL.
The Customers accept the General Terms and Conditions from the moment they use or acquire any product. This document may be printed and stored by the Customers. TORRESBUS.COM makes available to them the e-mail address info@torresbus.com so that they may raise any queries regarding the General Terms and Conditions.
2.- Applicable rules. These General Terms and Conditions are subject to the provisions of Ley 7/19988, de 13 de abril, sobre Condiciones Generales de Contratación [Law 7/1998 of 13 April on General Contractual Conditions], Ley 26/1984, de 19 de julio, General para la Defensa de Consumidores y Usuarios [Law 26/1984 of 19 July, General Law for the Protection of Consumers and Users], and Real Decreto 1906/1999, de 17 de diciembre de 1999 [Royal Decree 1906/1999 of 17 December 1999];
which regulates Telephone or Electronic Contracting with general conditions, Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal [Organic Law 15/1999 of 13 December on the Protection of Personal Data], Ley 7/1996, de 15 de enero de Ordenación del Comercio Minorista [Law 7/1996 of 15 January on the Regulation of Retail Trade], and Ley 34/2002 de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico [Law 34/2002 of 11 July on Information Society Services and Electronic Commerce].
3.- Amendment of the General Terms and Conditions. TORRESBUS.COM may amend the General Terms and Conditions by notifying the Customers sufficiently in advance, in order to improve the services and products offered through TORRESBUS.COM. By amending the General Terms and Conditions displayed on the Autocares Torresbus.com website
the said duty of notification shall be deemed to have been fulfilled. In any event, the General Terms and Conditions may be consulted before using the services or purchasing products. 4.- Intellectual property. The contents supplied by TORRESBUS.COM are subject to intellectual and industrial property rights and are the exclusive property of Torres Bus, SL or of the natural or legal persons indicated.
By purchasing a product, TORRESBUS.COM does not confer on the purchaser any right to alter, exploit, reproduce, distribute or publicly communicate it, TORRESBUS.COM reserving all of these rights. The assignment of the aforementioned rights shall require the prior written consent of TORRESBUS.COM.
The intellectual property extends, in addition to the content included in TORRESBUS.COM, to its graphics, logos, design, images and the source code used for its programming.
5.- Use of the service and liabilities. TORRESBUS.COM does not guarantee the permanent availability of the web services, and is released from any kind of liability for possible damage and loss caused by the unavailability of the service due to force majeure or errors in the telematic data transfer networks beyond its control.
TORRESBUS.COM is not responsible for the content of links to other websites that it does not own and which, therefore, it cannot control. The customer states that they are aware that the information provided by TORRESBUS.COM through its services is not of a legal nature and is offered for information purposes only.
6.- Privacy and Protection of Personal Data. By providing their e-mail address or other personal data, a necessary requirement for contracting certain services, the Customers give their permission for such addresses to be processed and also
used to send commercial communications promoting or advertising the services and products offered by TORRESBUS.COM. TORRESBUS.COM makes available to the Customers the e-mail address info@torresbus.com so that they may revoke the consent given. TORRESBUS.COM declares that it complies with the regulations in force regarding data protection, in particular Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal [Organic Law 15/1999 of 13 December on the Protection of Personal Data] and Real Decreto 994/1999, de 11 de junio [Royal Decree 994/1999 of 11 June], which implements the said organic law.
TORRESBUS.COM makes available to the Customers the means of contact referred to in the previous paragraph so that they may exercise the rights of access, rectification, cancellation and objection guaranteed by the legislation in force.
7.- Notifications. All notifications, requests, demands and other communications to be made by the parties in relation to these General Terms and Conditions must be made in writing and shall be deemed to have been duly made when they have been delivered by hand or sent by ordinary post to the address of the other party or to its e-mail address, or to any other address or e-mail address that each party may indicate to the other for this purpose.
8.- Prices. The prices on the torresbus.com website include VAT and other taxes (subject to changes in such taxes). The price offered on our website torresbus.com is valid for bookings made at the same time as the said rate is requested. If the booking is not made at that time, it may be the case that in a subsequent price request the rate is different (higher or lower) depending on the price set at each moment.
9.- Booking policy and payment for the services. Payment for the services shall be made by bank transfer or credit card. At the time of booking, 40% of the price of the journey will be charged to the card indicated by the customer. The remainder of the amount shall be paid, by the same method used to pay the deposit, at least 3 working days before the start of the service, to the same credit card.
10.- Cancellation and modifications of the service. The cancellation policy shall be governed by the following table:
1.- Cancellation more than 3 working days before the start of the journey: No charge;
2.- Cancellation between 3 working days and 24 working hours before the start of the journey: Charge of 20% of the price of the journey.
3.- Cancellation within the 24 working hours before the start of the service: Charge of 50% of the price of the journey. Working days are Monday, Tuesday, Wednesday, Thursday and Friday, excluding national public holidays. Saturday and Sunday are not considered working days. Should the user wish to modify the contracted service, the user shall request this from the company, which may or may not authorise such modifications. These modifications may be requested before or during the performance of the service and, if authorised, may entail a surcharge on the price of the original service. This surcharge shall be paid directly to the driver if it arises during the service, or to the company if requested sufficiently in advance.
11.- Travel regulations. Regulation (EC) 5612006*, mandatorily applicable to all road passenger transport by coach within the European Union. Driving times: The driver is obliged to take a 45-minute break after four and a half hours of driving; this break may be replaced by a 15-minute break followed by a 30-minute break, both taken within a driving period of 4 and a half hours. A driver may not drive more than 9 hours per day.
Maximum availability time: From the start of the service until its end, the coach, minibus or microbus service may be enjoyed for a maximum of 12 consecutive hours per day if the journey has a single driver; that is, if, for example, the service begins at 9.00 on a given day, it must end at 21.00 that day at the latest. This time may be extended to 19 hours if the journey has two drivers.
In addition to these rules, if the journey lasts more than one day, it must be borne in mind that the rest period between one working day and the next shall be equal to or greater than 11 uninterrupted hours.
12.- Liability and insurance. In accordance with the legislation in force, the vehicles used by the company offering its services through the website are covered by the following insurance policies: Passenger insurance; Compulsory Civil Liability in accordance with the law on Civil Liability and Insurance in the Circulation of Motor Vehicles; Additional Provision 7 of Ley 301995 de 8 de Noviembre, de Ordenación y supervisión de los Seguros privados [Law 30/1995 of 8 November on the Regulation and Supervision of Private Insurance].
Voluntary Civil Liability, up to EUR 50,000,000 in accordance with article 12 of Real Decreto 4432001, de 27 de Abril [Royal Decree 443/2001 of 27 April], regulating school transport and the transport of minors. Compulsory Passenger Insurance. These insurance policies cover contingencies arising during journeys in the contracted vehicle, in accordance with the legislation in force, and do not cover incidents or accidents that may affect passengers outside the vehicle in which they are travelling.
Likewise, the transport company shall be liable for any damage that may occur to luggage placed in the luggage compartment of the vehicle, up to a maximum of EUR 14.50 per kilogram for 15 kg of luggage per passenger carried. It shall not be liable for damage to, loss or theft of passengers’ hand luggage. If, owing to the characteristics of your luggage, you require greater cover than that offered by the transport companies, you must take it out separately. The transport company shall be responsible for keeping the above-mentioned insurance policies up to date.
In accordance with the foregoing, we accept liability only for damage attributable to our obligations in respect of our services, up to a total amount equal to the total cost of your booking.
We shall not be liable for: – Damage or loss suffered as a result of the incorrect functioning of our website. – Any dispute that may arise in relation to the services provided through the website shall be subject to the Courts of Toledo.
13.- Privacy. You may consult our privacy policy for further information on this matter.
14.- Additional correspondence. On completing a booking, you will receive an e-mail confirming it. Likewise, once the service has been provided, we will send you another e-mail asking for your opinion on the service received. This survey will enable us to inform future users about the experience of travelling with our company.
15.- Comments. We reserve the right to remove any user comments that we do not consider appropriate.
16.- About Torres Bus. www.torresbus.com is a booking platform for travel by coach, minibus and luxury chauffeur-driven cars, owned by Torres Bus, SL with the following tax details; Torres Bus, SL is the holder of the intellectual property rights over the images, logos, texts and designs or any other content or element of this Website.
Where it is not the holder, Torres Bus, SL has the necessary permissions to use them. Their reproduction, distribution, marketing or transformation of any kind without the written consent of those responsible for Torres Bus, SL is prohibited.
TORRESBUS.COM cannot accept any liability arising from the incorrect, inappropriate or unlawful use of the information appearing on the Internet pages of TORRESBUS.COM. Within the limits established by law, TORRESBUS.COM accepts no liability arising from any lack of truthfulness, completeness, currency or accuracy of the data or information contained on its Internet pages.
The Internet pages of TORRESBUS.COM may contain links to other third-party pages that TORRESBUS.COM cannot control. Therefore, it cannot accept responsibility for content that may appear on third-party pages.
The texts, images, sounds, animations, software and other contents included on this website are the exclusive property of TORRESBUS.COM or its licensors. Any act of transmission, distribution, assignment, reproduction, storage or public communication, in whole or in part, requires the express consent of TORRESBUS.COM.
Furthermore, in order to access some of the services that TORRESBUS.COM offers through the website, you must provide certain personal data. In compliance with the provisions of Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal [Organic Law 15/1999 of 13 December on the Protection of Personal Data], we inform you that, by completing these forms, your personal data will be incorporated into and processed in the files of TORRESBUS.COM in order to provide and offer you our services and to inform you of improvements to the website.
We also inform you that you may exercise the rights of access, rectification, cancellation and objection regarding your personal data at the address info@torresbus.com. GENERAL INFORMATION IN COMPLIANCE WITH LAW 34/2002 (LEY 34/2002) Owner: Torres Bus, SL Address: C/ Polideportivo, 02 Villanueva de Bogas 45410 Toledo Contact: info@torresbus.com Tel.- 925313009 Mobile.- 607372252 CIF.- B45275922